OUR LICENCE TO SELL ALCOHOL

The Ratio Presents Limited is licensed to sell alcohol to businesses and consumers.

Our personal licence holder is Casey Cunningham (licence no. 20/01554/PERSON).

If you require any further information about our trading licences, don't hesitate to contact us.

PRIVACY POLICY

Your privacy and the protection of your personal data is of utmost importance to us.

This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Purpose

This privacy policy aims to give you information on how The Ratio Presents Ltd collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase our products.

This website is not intended for children and we do not knowingly collect data relating to children.

The Ratio Presents Ltd is the controller and responsible for your personal data (collectively referred to as "The Ratio Presents Ltd", "we", "us" or "our" in this privacy policy).

2. Contact details of the Data Protection Officer

We have appointed a data protection officer (DPO), Casey Cunningham, who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO in one of the following ways:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We keep our privacy policy under regular review. This version was last updated on 24 May 2020.

3. Third-party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

4. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data:  includes your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

  • Contact Data: includes your billing address, delivery address, email address and telephone number.

  • Financial Data: includes your bank account and payment card details.

  • Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. 

  • Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.  

  • Usage Data: includes information about how you use our website, products and services. 

  • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

5. Special category data

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

6. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions: you may give us your Identity, Contact and Financial Data by filling in certain of these details when you purchase our products or if you correspond with us by email or otherwise. This includes personal data you provide when you purchase our products, give us feedback or contact us.

  • Automated technologies or interactions: as you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. 

  • Third parties or publicly available sources: we may receive personal data about you from various third parties and public sources as set out below:

       

  •    Technical Data from the following parties:​

    • analytics providers such as Google and Facebook (based outside the EU);

    • advertising networks such as Google, Facebook and Instagram (based outside the EU);

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal and other banking institutions.

  • Identity and Contact Data from data brokers or aggregators based inside and outside the EU.

  • Identity and Contact Data from publicly available sources [such as Companies House and the Electoral Register based inside the EU.

7. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.​

8. Why we use your personal data

We have set out below a description of the ways we plan to use your personal data, what type of data this relates to and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate:

  • To register you as a new customer -- Identity and Contact Data -- To fulfill our contract with you

  • To process and deliver your order -- Identity, Contact, Financial, Transaction, Marketing and Communication Data -- To fulfill our contract with you and necessary or us to recover debts due to us

  • To manage our relationship with you (such as notifying you of policy changes or asking you to leave a review) -- Identity, Contact, Profile, Marketing and Communication Data -- To fulfill our contract with you, to keep our records up to date, to comply with our legal obligations

  • To administer and protect our website (e.g. troubleshooting, data analysis and testing) -- Identity, Contact and Technical Data -- Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you -- Identity, Contact, Profile, Usage, Technical, Marketing and Communication Data -- Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences -- Technical and Usage Data -- Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

  • To make suggestions and recommendations to you about goods or services that may be of interest to you -- Identity, Contact, Profile, Usage, Technical, Marketing and Communication Data -- Necessary for our legitimate interests (to develop our products/services and grow our business)

9. Marketing & offers

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us.

10. Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

11. Disclosure of your personal data to third parties

We may share your personal data with the parties set out below for the purposes set out at point 8:

  • Third Parties to whom we outsource parts of our business, for example the shipment of our products.

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.​

12. International transfers

We do not transfer your data outside the EEA.

13. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.In some circumstances you can ask us to delete your data, if this is in line with your legal rights.

14. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of these rights, please contact us

Your legal rights:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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